General Information
Prices exclude VAT, except where indicated and delivery options which can be specified at the customer's request and cost. Images are used for illustrative purposes only, actual products and/or packaging may differ. Manufacturers' specifications and prices are correct at time of publishing; however, they may change and we therefore reserve the right to amend them without notice. Customers should confirm compatibility and suitability with manufacturer before ordering. All manufacturer's trademarks acknowledged. All products and offers are subject to availability. All transactions are subject to our terms and conditions, a copy of which is available below.

Privacy Policy
This privacy policy discloses how we collect, protect and use information gathered about you on our Web site. We hope that this disclosure will help increase your confidence in our site and enhance your experience on the Internet.
Whilst you are browsing our online catalogue, the information about your order is stored using 'cookies'. We do not store any of your personal information, it is retained on your own hard drive. You will need to enable cookies in your web browser for the on-line store software to work.
You can choose to have your computer warn you each time a cookie is being sent. You do this through your browser software (e.g. Netscape Navigator or Internet Explorer) settings. Each browser is a little different, so look at your browser Help menu to learn the correct way to modify your cookies.

When you make an enquiry or purchase, we may collect your name, billing addresses, phone number, fax number (optional), email address (optional) and credit card information via an electronic form which is completed by you. We do not take any additional information unless it is provided by you at the point of contact.

This information is used for the completion of any transactions made via our on-line store. It may also be used to notify you about the progress of your order or as a means of contact if a problem should occur. Information we collect is also used to send you email updates and newsletters about our products and services. If you do not wish to receive such mailings, please send a blank email to unsubscribe@ghc.co.uk and we will remove you from our mailing list. Gordon Harwood Computers Limited does not disclose buyer’s information to third parties, unless required to do so by law.

If you need further assistance, please send an e-mail with your questions or comments to privacy@ghc.co.uk

Or write to us at:
Gordon Harwood Computers Ltd.
New Street
Alfreton
Derbyshire
DE55 7BP

Terms and Conditions

1. Definitions
In these conditions "the Company" means Gordon Harwood Computers Ltd and "the Customer" means the person, company or organisation to whom this document has been provided. In addition, a “Consumer” customer means any natural individual person, who is acting for purposes that are outside his or her business and not a company, trader or organisation, even if purchasing for non-commercial use.
2. Conditions
These conditions shall form the basis of a contract between the Company and the Customer. Notwithstanding anything to the contrary in the Customer’s standard conditions of purchase, these conditions shall apply except so far as expressly agreed in writing by the Company for non-consumer purchases or as expressly agreed in writing or verbally for consumer purchases.
3. Order Acceptance
Unless otherwise expressly stated in writing, all quotations and estimates by the Company are invitations to treat. The Customer’s order is an offer and will become binding upon the Company accepting the order either verbally or in writing. A confirmed non-consumer order may only be cancelled or varied with the Company’s consent; the giving of the Company’s consent will not in any way prejudice the Company’s right to recover from the Customer full compensation for any loss or expense arising from such cancellation. A distance selling contract for goods supplied to a UK consumer may be cancelled within seven working days, beginning after the day of receipt, by the Consumer notifying the Company in writing of their intention to do so within the seven working day period, subject to the provisions and conditions set out below.
4. Warranties and Liability
i. All hardware sold by the Company is normally guaranteed for a minimum period of twelve months.
ii. Any failure occurring within the initial 30 days of the warranty period (14 days in the case of Apple branded equipment) will normally be made good by exchange, or in the case of consumer purchases exchange or refunded in accordance with the Sale of Goods Act 1979 (as amended), provided the Company has been notified in writing forthwith and the customer has adhered the requirements described in the Company’s Warranty Information and Customer Responsibilities documents, which are either provided at the time of purchase or available on request. Any defect of the equipment after that period will be made good by repair (at the Company’s option) or exchange of the equipment or parts thereof which are shown to the Company in the warranty period to be defective, or in the case of consumer purchases exchange, repair or refund in accordance with the Sale of Goods Act 1979 (as amended). The Company shall decide whether such making good shall be effected at the premises of the Customer or at the Company’s premises.
iii. For sales/orders where equipment/goods, at the Customer’s request, is/are shipped outside of the UK mainland or for use in another country, the Customer shall be responsible for all transportation/carriage costs. Transportation of equipment/goods shall be treated as a separate product/service and charged for as such.
In the event of a failure occurring within the initial 30 days of the warranty period (14 days in the case of Apple branded equipment) the Company shall only be responsible for transportation/carriage costs within the UK mainland – transportation/carriage both in and out of the UK mainland shall be the responsibility of the Customer.
In the event of any equipment/goods should failing during the standard manufacturer’s warranty period, transportation/carriage both in and out of the UK mainland shall be the responsibility of the Customer.
iv. The Company guarantees that any software supplied by it which is in a standard form and produced by someone other than the Company is guaranteed only to perform the tasks described in the manual provided by such manufacturer.
v. The Company guarantees that any software produced and designed or adapted by the Company should fulfil all the tasks described in the manual produced by the Company and be fit for the purpose therein.
vi. The Company’s warranty does not cover normal wear and tear and in addition any warranty shall be null and void if the hardware or software is modified, improperly used or installed, damaged by accident or neglect or caused by failure to follow the specified maintenance schedule provided in the equipment manual or in the event of any parts being improperly installed or replaced without the Company’s prior written approval.
vii . The Company reserves the right on the sale of any equipment to make before delivery any alteration to or departure from the specification or the design of the equipment provided that it shall not to an aesthetic or material extent adversely affect the performance of the equipment or the quality of the workmanship or the materials used.
viii . All specification drawings and technical documents issued by the Company either before or after the conclusion of the Contract are issued solely for the Customer’s use in connection with the equipment and shall not be copied reproduced or communicated to any third party without the Company’s express permission in writing.
ix . In the event of complete or partial failure of hardware or storage media, or the failure of any device that contains data or programs or affects access to data or programs, neither the company, the original manufacturer, nor their service agents can assume responsibility for data or program safety or recovery. It is the responsibility of the customer to make their own secure back-ups of data and/or programs, to ensure that such data or programs can be recovered independently.
x. The liability of the Company under any contract is limited to the invoice value of the components supplied, replaced or repaired the Company shall not be liable for any consequential loss or damage howsoever caused unless such loss could reasonably have been within the contemplation of both parties at the time of the contract as the probable result of the breach.
xi. The distance selling contract for goods supplied to UK consumers (excluding software, DVDs, CDs, videos and consumable products if unsealed) which were not specifically manufactured or modified to order and are complete, unmarked, unused and unfitted (including partially), with all original packaging and resalable as new may be cancelled and the goods returned by the customer, at the customer’s cost, for a full and unconditional refund of all monies paid, providing the customer provides notice to the Company of the cancellation in writing within seven working days – this does not effect a consumer’s statutory rights. Where a partial cancellation and return is being made under this provision (i.e. the customer has chosen to retain other items supplied from the same delivery) a refund for carriage will be made only where the cost of carriage would have been lower had the item being returned been supplied alone and in which case the refund to be made will be the difference between the two amounts.
5. Delivery
i. With the exception of where goods are collected from the Company’s premises, it is the responsibility of the company to ensure delivery of goods to the customer safely and in working order.
ii. After taking into account any delivery requests the Customer has made, the Company shall endeavour to deliver by the method which the Company in its absolute discretion considers to be the most practical considering costs, security and the required date of delivery.
iii. The Customer shall examine any consignment for external damage and note any claim for short delivery and/or apparent external packaging damage on the Carrier’s delivery schedule/ paperwork at the time of the delivery. Should the Carrier fail to allow the customer to make such a note, if the delivery appears to be damaged, it should be rejected and a request made to the Carrier to return the consignment to the Company.
iv. The Customer will examine the contents of any delivery and shall make or confirm claims for damage to the Company within seven working days from the date of delivery. Compliance with this requirement shall be a condition precedent to any claim to short delivery and/or damaged components.
v. Time of delivery shall not be the essence of the contract unless expressly so stipulated. The Company undertakes to use its best endeavours to despatch the goods on a promised delivery date but does not guarantee to do so. If delivery is delayed by strikes, lockouts, fire, accidents, defective materials, delays in receipt of raw materials or bought in goods or components, or any other cause beyond reasonable control of the Company a reasonable extension of time for delivery shall be granted and the Customer shall pay such reasonable extra charges as shall have been occasioned by the delay.
vi. Where the goods are not delivered to the Customer by the Company’s Carrier, but to an independent carrier chosen by the Customer and sent to the Company for the purpose of collecting their consignment, delivery to the Customer’s carrier shall be delivery to the Customer.
6. Terms of Sale
i. The price of the goods shall be due in full to the Company in accordance with the relevant contract of sale.
ii. Unless otherwise agreed by the Company in writing payment shall be due with the Customers order.
iii. The ownership of the goods delivered by the Company shall only be transferred to the Customer when the Customer has met all that is owing to the Company in relation to the goods. The risk of accidental deterioration or destruction shall pass to the Customer on completion of safe delivery and the Customer shall insure against such risk.
7. Finance, Credit & Payment
i. Finance and credit facilities may be available to qualified persons or organisations – subject to status - upon prior arrangement with the Company, if the Company agrees to provide credit facilities to the Customer, the Customer undertakes to comply strictly with the terms thereof.
ii. If, after written reminders for overdue payments have been issued, the Customer remains in default of any overdue balance, the full amount due may be charged to any valid debit or credit card retained on file and used by the customer for previous transactions, without prior notification.
8. Cost Variation
All quotations and estimates issued by the Company are, unless otherwise stated, based on current cost of production (such as, without limitation, materials, hours, wages and foreign exchange rates) and are subject to amendment on or after acceptance to meet any recognised rise or fall in such costs.
9. Government Taxes or Levies
Any variations as a result of Government Taxes and Levies will be for the Customer’s account.
10. English Law
English law shall be the proper law of the contract.

Rev. 13. 31-05-06t