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Positions
Sales - Positions
Vacant
Full-Time
Telesales & Showroom Staff, Alfreton & Derby
Telesales
and showroom staff to work between both our busy Apple
Authorised Reseller location in Alfreton, Derbyshire and
our Apple Premium Reseller Store in Derby city's Cathedral
Quarter.
Main
Duties
Working as part of our helpful and friendly sales team,
you will be responsible for receiving incoming enquiry
calls or meeting customers in our showrooms and assisting
them in identifying the products and solutions required
to fulfil their needs and advising them accordingly, providing
product information and demonstrations and converting
enquiries to sales orders. With a customer focused approach
to your work you will be an excellent communicator - both
verbal and written - and be able to interact with all
types of callers and visitors with different levels of
knowledge and experience, from consumers to business professionals.
| •
|
You
will be able to work individually or as part of a
team and possess excellent administrative skills |
| •
|
You
will have a very sound knowledge of computers/IT and/or
telecoms/telephony equipment and networks |
| •
|
Experience
of Macintosh systems is essential and/or a telecommunications
background |
| •
|
You
will maintain a businesslike and smart appearance
to ensure you reflect the professional values of our
business in all customer-facing situations |
| •
|
Telesales
or showroom sales experience preferred, but not essential
and training will be given to the successful candidates |
| • |
Salary
consists of fixed basic (rate negotiable depending
upon previous experience) plus sales performance-based
commission |
Click
here
to find out more about our showrooms
How
to apply
Please
see information at the bottom of this page.
Support/Service
- Not
Currently Recruiting
Please
send your CV with a covering letter for future consideration
Full-Time Service Department,
Alfreton – General Assistant (Administration &
Technical Support Duties)
Our Apple Authorised technical support and service department
is well known throughout the industry as one of the best
and we currently have a vacancy for a General Assistant.
Salary consists of fixed basic (rate negotiable depending
upon previous experience) plus performance-based commission.
Main Duties
We are looking for a knowledgeable and friendly person
to join our team to be responsible for various aspects
of service departmental administration, customer service,
and technical support. Working as part of a tightly-knit
team you will be able to cope within this busy environment,
as the quality of service that we provide our customers
is paramount.
You will be able to work individually and as part of the
team and will possess excellent organisational, administrative
and communicational skills, both written and verbal. You
will have a very sound knowledge of - and interest in
- computers and IT in general (experience of Macintosh
systems would be particularly advantageous and/or knowledge
and interest in telecoms/telephony equipment and networks).
You will have an analytical approach to problem solving
to allow you to quickly identify the customer's needs
in any support or service situation.
Previous experience within a service environment would
be an advantage but not essential as training will be
given to candidate with key skills in the other areas
listed above.
Other key aspects of the role:
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Communication with customers via inbound telephone
and emails, with occasional face-to-face serving within
our premises |
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Dealing
with incoming customer service issues |
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Dealing
with incoming technical support enquires |
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Processing
product returns from customers |
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Processing
returns to suppliers and distributors |
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Processing
delivery/courier related enquires |
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Performing
software and hardware upgrades to new customer purchases
and existing customers equipment |
| •
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Assisting
with the general administration duties to ensure the
smooth running of the department |
| •
|
Assisting
sales – Telephone and Showroom |
Essential Personal Attributes
| •
|
Good
knowledge of Apple Mac systems |
| •
|
Have
an upbeat attitude with the ability to work well in
a small specialist team |
| •
|
Have
a customer orientated approach to your work, be friendly,
motivated and have a good telephone manner |
| •
|
You
will be an excellent communicator – verbal and
written – for effective contact with customers
(from consumers to business professionals), suppliers
and colleagues with different levels of knowledge
and experience |
| •
|
You
will be of a patient nature when liaising with a wide
variety of different people from novices to experienced
computer users |
| •
|
You
will have good organisational and administrational
skills |
| • |
Be
fully familiar and competent with common personal
computer applications/programs inc. Word, Excel, Outlook
(or Entourage) and Internet Explorer and have competent
typing skills |
| •
|
You
will maintain a businesslike and smart appearance
to ensure you reflect the professional values of our
business in all customer-facing situations. |
Advantageous (but not essential)
Attributes
• Previous Retail Experience
• Computer Retail Experience
• Customer Service Experience
|