FINANCIAL BENEFITS
You could substantially reduce your call costs, by choosing which telephone call supplier and services you want to use for a particular call destination. - Least Cost Routing

You could reduce the cost of your telephone calls in a multi-site installation, by allowing the maximiser to automatically recognised the STD code of the out bound call and initiate the call via the nearest networked office to the destination that you are calling. - STD Breakout

Your company could have phone calls free of charge between multiple sites, by using voice compression over a dedicated network link. - Voice Compression

FLEXIBILITY BENEFITS
Allow your staff to work from home as real extensions of the maximiser, retaining their Direct Dial number and their status as part of a department or group. - Home Working

Offer your staff a choice of alternative telephone handsets and or a softphone application, depending on each individual or departmental requirement. This avoids deploying higher cost handsets, where the additional functionality may not be required. - Choice of Telephones

Your staff could use a PCS400 IP telephone handset at home, or in a remote office, over a VPN connection. This means you can have IP extensions in remote locations. - IP Remote Working

Or, alternatively, your staff can use a normal analogue telephone paired with the PCS50 partner phone application, at home, or in a remote office. This means you can have remote analogue extensions - Analogue Remote Working.

PRODUCTIVITY BENEFITS
Automatically create a call group or a department, based on pre-assigned individual user skill levels. Setting up groups for new campaigns has never been faster or easier using Skills based routing. - Skills Based Routing

Allow your callers to leave messages for individual users with voicemail. Or, if you wish to avoid voicemail, offer the caller a choice of alternative recipients if the person being called is unavailable. - Voicemail

Send a video broadcast directly to individual or multiple PCS400 IP telephones, or to the PCS50 Soft Phone application. This could be useful for staff training. - Internal Video Broadcast

Reduce administration headaches, by allowing any employee, to take their direct telephone number (DDI), voicemail and group membership with them, to any phone at any location on the network using Hot Desking. - Hot Desking

You can quickly and easily create Users, Groups and Departments. Your inbound calls can then be automatically re-directed based on your specified criteria. For example, time of day (for an out of hours call group). - Inbound Call Routing

Provide your operator or receptionist with an Apple Macintosh or Windows custom version of the PCS50 softphone application, designed primarily for receptionists. - PCS Operators Console

Scheduled Wake-up/Alarm calls to internal extensions or external telephone numbers, including mobiles. The maximiser can be configured to speak a pre-written message when the call is answered. - Scheduled Calls.

FUNCTIONAL BENEFITS
Increase security by combining the maximiser with a Web Cam. For example, in combination with a door entry phone, or for increased surveillance of unattended remote sites, departments or lobbies. - Video Surveillance

Provide your customers with quick access to different departments using an Auto Attendant. For example, 'Press 1 for sales, Press 2 for support, or hold for an operator'. - Auto Attendant

Allow your staff to record their own inbound and outbound telephone calls, at the touch of a button. - Manual Call Recording

Or, alternatively, or as well as, you can choose to automatically record all inbound and outbound telephone calls. - Automatic Call Recording

You may be able to deploy the maximiser in specific departments or remote-offices, without entirely replacing your existing telephone system, by making use of DPNSS support - DPNSS Support.

Ensure your callers can always contact the person called – even when out of the office, with automatic extension to GSM mobile phone pairing for direct dialed extension - GSM/Mobile Extension

You can choose to develop custom scripts to allow the phone system to perform additional automated actions, such as voice recognition and multi-level auto-attendant with VoiceXML support. - VoiceXML Support

Send text messages directly from the maximiser to your employee's mobiles, or receive text messages from your staffs mobiles - SMS Text Messaging.

Save money by allowing the telephone system to automatically convert text to speech. for example, as an alternative to voice recordings, or in situations where the information varies to often to change the recorded message frequently - Text-to-Speech Conversion.

MANAGEMENT INFORMATION BENEFITS
Log all inbound and outbound call information, to be saved in a standard file format for analysis - Call Logging.

Link your existing database to the maximiser, using either Splicecom's PCS Softphone application, or for legacy applications, support for TAPI is included as standard. - TAPI Support

Or, alternatively, you can choose to make use of the maximiser's built in database, including customer record notation, for up to 10,000 records. - Built in CRM Database

Quickly and easily locate customer specific call recordings, by integrating your existing customer database, with the call recording information produced by the maximiser, via the Splice Record computer application. - Splice Record

Seamlessly converge your existing customer focused I.T. applications with your maximiser business telephone system. - Database Integration

You can dial a short code, which can cause a web page, containing for example, your weekly sales-out figures, to be automatically displayed on your chosen staffs PCS400 telephone or PCS50 softphone application, using Departmental Information Transfer. - Departmental Information Transfer

You can allow your staff to see the telephone number dialed by the caller, for example, if you have allocated different in-bound numbers to different advertising campaigns to gauge the response, with Call Differentiation. - Call Differentiation

Generate reports and view statistics based on your inbound and outbound call information. This can help identify peaks and troughs in call flow, or analysis of staff response times etc. using SpliceLog. - SpliceLog

You may be able to integrate your customer database with your call logging analysis software to gain the ability to generate customer specific reports, using SpliceLog Plus. - SpliceLog Plus

Display real-time call statistics and live call queuing information. You can also provide a visual warning when certain pre-defined queue parameters are exceeded, for example, if a queued call were to exceed your target wait time, using Splice Queue. - Splice Queue

Probably the Best Business Terminal in the World. Uniquely, the PCS 400 provides 640 * 480 full colour touch screen access to dedicated easy to use, icon driven system features and much much more. These features include Web, Video, Web Cam access and content delivery
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The PCS 50 is the software only version of the Proactive Communications Station (SoftPhone) Compatible with Windows, MAC and Linux. It can be installed on a desktop or portable computer and can be partnered with either, a existing Analogue Phone or with an IP Phone.
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